This ‘familiar face’ helps trauma center operate at highest level

UVM Medical Center and UVM Children's Hospital receive trauma center re-verifications

In 2016, the American College of Surgeons re-verified UVM Medical Center as a Level I adult trauma center and a Level II pediatric trauma center. These are the highest recognitions a trauma center can receive. One of the many staff members who have made these accomplishments possible is Jessica Langer, RN, the care coordinator on Baird 6. This is where intensive care unit (ICU) patients are moved when their conditions improve.

Langer started as a staff nurse on the same unit and moved into her current position over time. She acts as a liaison between the trauma team and Baird 6 nursing staff. It’s complex, challenging work, with a lot of information that needs to be communicated to patients and their families as they move between the ICU and Baird 6.

As part of this work, she acts as a point person for the family – “a constant familiar face,” as she describes it. “I love building relationships with the patients and their families,” she says, “helping them through some pretty dark times.”

Of course, there are plenty of challenges. The illnesses and injuries of this patient population are unpredictable, and patients range from very young to very old. “You realize that something can happen in an instant,” says Langer, “and this daily recognition can take a toll on all of us.”

But amid these challenges, there is the great satisfaction in being there for the families, and of being part of a team that is skilled at working together in a cohesive, efficient way. “You really feel that you are helping people. It’s as simple as that. And having a skill, working with others who are skilled, provides a great sense of accomplishment.”

Browse All of Our Patient Care Stories